Why do we need the documentation?

 

I spent years in IT industry in most days and in most Modern companies I found that they consider the documentation a burden not a solution for their problems .

Some of the reasons I had seen to avoid Making or updating the documentation :

• understaffed and lack the Time .
• lack of well ( no one will read it ) .
• lack the intention ( if some one know what I know I will be fired ) .
• I am the only one who do it anyway why should I document I can remember everything .

What is a process and its components ?

 

before jumping in into ITIL you have understand the need for a process to begin with , the process is the Structure Which will allow input to become specific output .

Example