I have been noticing in the past few years a huge increase in commercializing the ITSM to just a tool, all over the web Ads saying this tool will help you become up to ITIL for example.
What I have found that many of those organizations who actually bought those tools did not get the expected result. So what’s the problem, are the tools not good enough?
To understand the problem we need to understand two major parts:
Part one: the process.
Part two: the tools that will help you automate or simplify the process. (Some even offer generic process).
Think of it as the car and the driver (driver is the process and the car is the tool)
If you get the best car in the world you may not get the best results with novice Driver, but if you place a ٍskilled driver in a bad car he/she will get the best out of it.
Conclusion :you should try focusing on the process as well as the tools that will help you implement the process.
“ITSM is not Tools “
ITSM and tools
No comments:
Post a Comment